Career

Job Description:

Head of Support Operations.

At Fr8bukyn, we are driven by people and technology. Our mission is to help small trucking & independent owner operators scale their business. We are hiring, come join our team.

About The Role

We are looking for a self-driven and hardworking strategic and operational leader that will be  responsible for building, developing and leading the customer support organization.   

You will hire, grow and develop a scalable team of freight operation specialist and lead the day to day operations. You will work in collaboration with sales, engineering, product, and operations teams to provide a world-class service for our customers. You will be responsible for building business standards, customer experience and driving innovation to continuously improve the business.

You will be tasked to scope the best helpdesk solution for Fr8Bukyn and work cross functionally to ensure a successful implementation.

You’ll play an integral role in setting direction for your team and will bring the energy, grit, and work ethic necessary to get the job done!

The ideal candidates will be a strong communicator who can prioritize deliverables, be adaptable, resilient and eager to attack unfamiliar problems with curiosity and a bias for action.

Key responsibilities of this role will be:

- Build the customer support organization from the ground up, finding the most efficient and scalable solution.
- Develop a team schedule and manage timekeeping to ensure SLAs are met with high-quality service.
- Responsible for freight performance, customer relationships, and improving operational metrics through analysis
- Lead and empower support teams to deliver on KPIs within a time-sensitive and dynamic environment
- Collaborate with engineers, sales, compliance, legal, and finance teams to grow the operations team
- Deliver best in class support experience through the measurement of customer satisfaction & time to resolve
- Translate data and customer insights into actionable solutions and work cross-functionally to design and deploy continuous improvement strategies
- Deploy omnichannel and 24-7 support
- Scope and implement the best helpdesk solution to guarantee outstanding support
- Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.)

What The Candidate Will Need

- 3+ years of professional experience in a high-volume and highly productive customer support or service-industry environment
- 3+ years of managerial experience in multicultural environments
- Deep understanding of building and managing large, global, remote teams providing 24/7 across multiple timezones support to technical and non-technical customers
- Strong ability to use quantitative data and metrics to drive decision making
- Exceptional written and verbal communication skills
- Outstanding business acumen
- Empathetic leader; Demonstrated ability to manage individuals and teams effectively
- Leadership: Proven ability to set team goals, develop teams to their highest levels of performance, and lead through an ever changing environment.
- Excellent attention to detail and project management skills
- Are able to learn new digital tools quickly and have a deep understanding of web technology or web architecture
- Experience with Help desk tools (Zendesk, Intercom, Freshdesk, etc)
- Willingness  to dive in and do what’s needed, regardless of whether it’s in the job description
- Self motivated; Able to work independently and think creatively to deliver results
- Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.)

NICE TO HAVE:

- Technical skills in SQL, Excel, and/or data visualization

Qualification: Any Graduate

Experience: 1-5

We are a India based firm specialising in Collaborative Software Development for our clients ranging in vertical from Transportation to Insurance to Finance to Marketing, and offering services from Business Intelligence/Analytics to core application-development to Mobile Development and Service Administration.

Job Description:

1. Thorough understanding of ReactJS and its core principles.
2. Strong proficiency in JavaScript including DOM manipulation and the JavaScript object model.
3. Experience with popular React.js workflows (such as Flux or Redux).
4. Familiarity with newer specifications of ECMAScript.
5. Experience with data structure libraries (e.g. Immutable.js).
6. Familiarity with RESTful APIs.
7. Testing

Qualification: Any IT Graduate

Experience: 2 - 5 Year

We are a India based firm specialising in Collaborative Software Development for our clients ranging in vertical from Transportation to Insurance to Finance to Marketing, and offering services from Business Intelligence/Analytics to core application-development to Mobile Development and Service Administration.

Job Description:

Company Introduction

We are a Ahmedabad, IN based firm specializing in Collaborative Software Development for our clients ranging in vertical from Insurance to Finance to Marketing, and offering services from Business Intelligence/Analytics to core application-development to Mobile Development and Service Administration.

Job Description

We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

•     Experience in common third-party integration
•     It should be good in PHP framework like Codeigniter.
•     Demonstrable knowledge of web technologies including HTML, & MySQL, etc
•     Strong communication skills and the ability to work independently and as part of a team required.
•     Maintaining the Github/Gitlab repository of your projects ensuring full version control for the projects.
•     Maintenance & updates of existing modules.

Skills And Qualifications

•     Strong knowledge of PHP web frameworks Codeigniter
•     Understanding the fully synchronous behavior of PHP
•     Understanding of MVC design patterns
•     Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
•     Knowledge of object oriented PHP programming
•     Strong knowledge of the common PHP or web server exploits and their solutions
•     Understanding fundamental design principles behind a scalable application
•     Integration of multiple data sources and databases into one system
•     Familiarity with limitations of PHP as a platform and its workarounds
•     Creating database schemas that represent and support business processes
•     Proficient understanding of code versioning tools, such as Git

Qualification: Any IT Graduate

Experience: 1-5

We are a India based firm specialising in Collaborative Software Development for our clients ranging in vertical from Transportation to Insurance to Finance to Marketing, and offering services from Business Intelligence/Analytics to core application-development to Mobile Development and Service Administration.